2009 black book outsourcing survey

Xerox, accenture top list of green outsourcers greenbiz. Synopsis results from 2009 black book outsourcing survey. The advisory firms are evaluated on 20 performance areas and then ranked. In 2009, the black book wealth management, asset management and financial markets industry ito user survey investigated over 300 contracts held by more than 700 ito users. Top mortgage banking business process outsourcing vendors published 102009 he black book of outsourcing. Top mortgage banking business process outsourcing vendors published 10 2009 he black book of outsourcing. The company provides competitive intelligence, market research, opinion mining, and related consulting services. Niit technologies receives top honors again in the travel. The 2009 black book of outsourcing survey of global client experience in nearly five thousand vendor organizations by thirty thousand users reveals that the human resources niche of recruitment processes will be among the fastest growth sector as the global economy recovers. General physics corporation receives top overall honors. May 27, 2010 in 2009, the black book healthcare bpo industry user survey investigated over contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the outsourcing market place. Pressures of valuebased care reforms trigger sharp increase. Gp further ranked highest in three of four outsourcing function categories. Hundreds of outsourcing firms are creating a niche by specifically focusing on healthcare clients only, said doug brown, president of black book research and the author of the 2009 global.

Ninety percent of hospital leaders are considering outsourcing both clinical and nonclinical functions to achieve costefficiencies and succeed in valuebased care models, according to a black book survey. Use features like bookmarks, note taking and highlighting while reading the black book of outsourcing. The 2009 black book of outsourcing client experience survey investigates a subset of over 3000 business process outsourcing contracts held by 800 corporate buyers of bpo. New business research report from black book of outsourcing is now available from fast market research.

Black book expanded its survey prowess and reputation of independent, unbiased crowdsourced surveying to it, clinical, operations and financial professionals, physician practice administrators. The company provides competitive intelligence, market research, opinion mining, and related consulting services for brand, product, and service awareness tracking. Recruitment process outsourcing industry poised to. G, a leader in the globalization of services and technology and a pioneer in managing business processes for.

Clinical services outsourcing is the rage because it offers struggling hospitals with immediate alternatives, stated doug brown, president of black book research llc. Twenty 20 advisorunique key performance indicators kpis or criteria are employed, scored on each respective advisor by. Top score per individual criteria question criteria vendor overall rank. Datamonitors the black book of outsourcing survey 200910 results are generated post a detailed threestep process that collects candid performance data. Ranked amongst indias 500 best performing companies by demonstrating exceptional innovation and perseverance by inc. In 2009, the black book investment management outsourced services industry user survey investigated nearly 400 contracts held by a thousand user managers. Hcl technologies ranked first in traditional it outsourcing. Awards rose financial solutions accounting outsourcing. Black book announces top clientrated software and services. They independently survey all user groups, not just cios staff and they dont engage vendors until results are in.

By 2022, average hospital costs must be reduced by 24% to. Black book of outsourcing survey 2009 ranks aditi technologies as a top 15 indian offshore application development and management outsourcing vendor. Since 2009, black book began polling the client experience of now over 606,000 healthcare software and services users. According to the publication, kirkland was recognized for helping clients negotiate the full range of strategic sourcing transactions, shorten the sourcing cycle, speed the realization of benefits and design lasting solutions that effectively support their strategic and operational objectives. Download it once and read it on your kindle device, pc, phones or tablets. Gpx, announced today that the black book of outsourcing 2009 top training and learning business process outsourcing lbpo vendors survey results ranked gp as number one overall. Jun 29, 2009 the black book of outsourcing is widely recognized as the most comprehensive and objective survey of global outsourcing services. New york, june 1 prnewswire the leading customer satisfaction survey in the managed services sector, the black book 2009 state of the outsourcing industry report released today, reveals six significant paradigm shifts impacting global suppliers and buyers for. September 19, 2019 according to the latest survey on healthcare outsourcing conducted by black book market research llc, 90% of hospital leaders are continuing to evaluate whether to work with thirdparty vendors for costefficiencies in both clinical and nonclinical functions and allowing hospitals to focus on valuebased programming. Aug 19, 2009 according to the newly released 2009 black book of outsourcing vendors, xerox is the worlds greenest firm offering thirdparty services. Dec 19, 2010 synopsis results from 2009 black book outsourcing survey.

New business research report from black book of outsourcing is now available from fast market research pr10710016. How to manage the changes, challenges, and opportunities. Jun 06, 2019 black book expanded its survey prowess and reputation of independent, unbiased crowdsourced surveying to it, clinical, operations and financial professionals, physician practice administrators. Hcl emerges best managed global outsourcing vendor in 2009.

In 2009, the black book healthcare bpo industry user survey investigated over contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the outsourcing market place. Pressures of valuebased care reforms trigger sharp. The black book of outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. This report is a licensed product and is not to be photocopied page 22 top score per individual criteria table 6. Survey respondents agreed that valuebased care models necessitate additional outsourced clinical services to free up resources for other activities, revcycle intelligence.

How to manage the changes, challenges, and opportunities kindle edition by brown, douglas, wilson, scott. Each year, brownwilson group and black book research conduct a survey of more than 400 corporations to assess their satisfaction with outsourcing service providers and advisors. Datamonitors the black book of outsourcing survey 2009 10 results are generated post a detailed threestep process that collects candid performance data. Oct 25, 2018 black book has polls for vendor satisfaction and industry trends across the healthcare softwaretechnology and outsourcing sectors around the globe. It is known for its equity, credit, derivatives research for investment banking clients, actuarial support for the insurance companies and research support for corporates.

Bestofbreed technology, reliability and trust are the most important attributes influencing asset services outsourcing client satisfaction with. Black book market research black book market research. The 2009 black book of outsourcing ranked kirkland as one of its top tier legal advisors. Black book advisor survey overview in 2009, the black book advisory client survey investigated over contracts held by 420 of the top outsourcing conglomerate corporations as well as midsize organizations globally. By 2022, average hospital costs must be reduced by 24% to breakeven and outsourcing may be the solution says black book csuite, hospital boards and senior managers from 709 hospitals and. Genpact ranked top procurement outsourcing provider in black. Hcl technologies has emerged as the best managed entity in the list of top 50 global outsourcing vendors for 2009 compiled by the black book of outsourcing, which also features atleast eight other indian it services firms. The black book of outsourcing 2009 survey top mortg ortga age banki banking ng bus business iness proc roce ess outsourci outsou rcing ng vendo vendors rs publication date. Black book has polls for vendor satisfaction and industry trends across the healthcare softwaretechnology and outsourcing sectors around the globe. Black book, also known as black book market research, is a tampa, florida technology and services market research and opinion research company. Find market research reports published by the black book of outsourcing. The black book of outsourcing 2009 survey top mortgage.

For the 2009 black book of outsourcing, nearly 24,000 surveys were analyzed to rank 4,839 outsourcing vendors in various industries. Outsourcing on the mind as hospitals pursue valuebased care. Black book research reveals topranked outsourcing vendors. In the insurance sector, satisfaction with their outsourcing providers varied across the 3 client groups, but strong customer dissatisfaction is uncommon in this niche bpo sector. Black book produces annual research reports focused on the healthcare technology market, under the name black book rankings and black book market research. An annual research staple of sourcing buyers globally, the black book of outsourcing survey of service users aims to identify the 50 bestmanaged global outsou. Aug 24, 2009 new york, new york prweb august 24, 2009 the recruitment process outsourcing industry, performed most evidently by sameshore vendors in the us and europe, emerged from the 2009 black book of outsourcing client experience surveys as achieving among the highest user satisfaction outcomes. Ranked number 1 in the black book of outsourcing 2008 travel industry survey. Genpact ranked top procurement outsourcing provider in. Mindcrest named top legal process outsourcer in black book. Outsourcing confidence index climbs to reignite industry. Mindcrest ranked ahead of all lpos and finished atop 4,839 global outsourcing suppliers of various service lines and locations. The black book of outsourcing is widely recognized as the most comprehensive and objective survey of global outsourcing services. M2 presswire via acquire media newsedge in 2009, the black book bpo travel industry user survey investigates over 240 contracts held by 20 of the top airlines, travel agencies, airports, hotel chains, cargo companies and other travel corporations globally.

In order to rank the organizations, 18 key performance indicators kpis or criteria are employed, scored on each respective vendor by client type and ranked on a 010 scale. Xerox corporation is the leader in document process outsourcing dpo according to the 2009 black book of outsourcing, an annual guide that evaluates the costs and benefits of outsourcing. October 2009 table of contents tabl e of contents summary 6 survey overview 6 key findings 6 mortgage banking industry business process outsourcing top honors overall 2009 7. Black booktm announces eighth annual revenue cycle. Find industry reports, company profilesreportlinker and market statistics get this report now by email. According to the newly released 2009 black book of outsourcing vendors, xerox is the worlds greenest firm offering thirdparty services. To develop the list, the black books authors use a survey of more than 1,300 respondents. Xerox tops a list of 50 most recommended green outsourcing vendors, and is followed by accenture, csc, capgemini, and ibm global in the top five positions. Hospital and inpatient leaders are mainly concentrating their outsourcing efforts on diagnostic imaging service lines, the survey found.

For the first time, cydcor, the leading provider of outsourced, facetoface sales teams, earned top honors overall for sales and marketing outsourcing in brownwilson groupdatamonitor the black book of outsourcing 2009 annual survey. New york, new york prweb august 24, 2009 the recruitment process outsourcing industry, performed most evidently by sameshore vendors in the us and europe, emerged from the 2009 black book of outsourcing client experience surveys as. General physics corporation receives top overall honors from. Dec 21, 2010 2009 top accounts receivable outsourcing vendors 1. Genpact ranked top procurement outsourcing provider in black book 2009 annual survey genpacts 3rd consecutive year as no.